Terms of Service
Last update April 15, 2019
Terms of Service
Servon Solutions Europe (“Servon Solutions Europe”) agrees to furnish services (“Services”) to its customer(s) (“Customer” or “Customers”), subject to the following Terms of Service (“TOS”).
The TOS herein shall govern any agreement or contract between Servon Solutions Europe and its customer(s) (the “Customer”) (together referred to as “the Parties”) and shall constitute their agreement (the “Agreement”) together with any separate service contract. The Customer agrees and undertakes to hold Servon Solutions Europe harmless for any actions taken by Servon Solutions Europe pursuant to any provisions of the following TOS, even if such actions cause pecuniary losses and damages to the Customer.
Under the TOS, Servon Solutions Europe and the Customer agree that Servon Solutions Europe will provide services (“Services”) to the Customer and that in consideration of such services, the Customer agrees and consents to be subject to and to act in accordance with the TOS. The simple use of Servon Solutions Europe Services by the Customer, without need for further agreement between the Parties, constitutes acceptance and agreement to comply with all applicable laws, TOS and Acceptable Use Policy (“AUP”).
The AUP may be changed from time to time, and without notice, at the sole discretion of Servon Solutions Europe . The Customer understands and agrees that the present Agreement between the Parties shall not be terminated and that payment from the Customer to Servon Solutions Europe for the Services shall not be stopped on the basis that the TOS or AUP are modified or changed in anyway by Servon Solutions Europe . This Agreement shall be governed and construed in all respects in accordance with the laws of the province of Quebec.
Nature of the Service and Fees
The nature of the Service as well as the initial charges and Service fees are detailed at the time of subscription by the Customer on the billing portal of Servon Solutions Europe website. The Service fees detailed on the billing portal are subject to change depending on different factors such as the operations charges. Servon Solutions Europe reserves the right to change the Service fees upon a thirty (30) day notice to the Customer.
Servon Solutions Europe RIGHTS AND OBLIGATIONS
Provisioning Although Servon Solutions Europe will make every reasonable effort to ensure that Service provisioning is done in the shortest possible time frame after the initial order request is made, the Customer understands and agrees that such time frame may be affected by any changes and settings requested by the Customer. Such time frame may also be delayed by any Security Check that Servon Solutions Europe may, in its sole and absolute discretion, request the Customer to undergo.
Security Check Prior to providing Service to the Customer, Servon Solutions Europe may request the Customer to undergo a Security Check. For the purpose of such Security Check, Servon Solutions Europe may request any relevant documents from the Customer and request a conference call with the Customer. Should the Customer refuse to undergo the Security Check or should the results of such Security Check be unsatisfactory to Servon Solutions Europe , for any reason whatsoever in Servon Solutions Europe sole and absolute discretion, Servon Solutions Europe reserves the right to terminate Service and to resiliate any agreement with such Customer. Servon Solutions Europe further reserves the right to do a new Security Check of the Customer for any change of credit card or paypal account used to pay for Servon Solutions Europe services.
Extent of Obligation Any and all obligations or duties that Servon Solutions Europe may have towards the Customer is limited to an obligation of means and duty of reasonable care and shall under no circumstances be considered an obligation of result or an obligation of warranty.
Modification of Services Servon Solutions Europe reserves the right to modify, discontinue, add, remove, re-price features or options from its Service. Servon Solutions Europe undertakes to notify the Customer of such changes in a timely manner through its Billing Portal or by email.
Resiliation of the Agreement If the Customer is in breach of any of the terms herein or of the terms of the AUP, Servon Solutions Europe reserves the right to resiliate the Agreement and terminate the Service at any time. Upon such resiliation or termination, the Customer will not receive any refund or credit for the Service that was paid for in advance. The Customer hereby agrees that Servon Solutions Europe will not be liable for any such refund or credit.
Assignment of Rights
The Customer shall not transfer or assign any of its rights under the Agreement without the prior written consent from Servon Solutions Europe . Servon Solutions Europe may assign its rights in this Agreement at anytime without consent from or notice to the Customer. Servon Solutions Europe reserves the right to unilaterally resiliate, in its sole and absolute discretion, the Customers’ rights under this contract at anytime without further obligation and without prior notice.
CUSTOMER’S RIGHTS AND OBLIGATIONS
Age Customer must be at least eighteen (18) years old to enter into a Service agreement with Servon Solutions Europe .
Customer Information The Customer agrees and undertakes to provide Servon Solutions Europe with accurate and up-to-date contact information such as Customer’s name, mailing address, email address, phone number where Customer can be reached during normal business hours, and any other relevant contact information. Customer also undertakes to notify Servon Solutions Europe of any changes to this contact information, in a timely manner and to keep his or her contact information current and up-to date on the billing portal. If the information provided by Customer is misleading, inaccurate or false, Servon Solutions Europe reserves the right to terminate Service to the Customer and to resiliate any agreement between Servon Solutions Europe and the Customer.
Courteous Conduct The Customer and its employees undertake to be courteous in their communications and in their interactions with all of Servon Solutions Europe employees. Servon Solutions Europe has a zero tolerance policy for disrespectful or abusive conduct. Such conduct will result in the end of the communication with the Servon Solutions Europe employee and potentially the immediate suspension of Service and termination of the Customer’s account.
Use of Service The Customer is responsible and liable for the use of Servon Solutions Europe Service. The Customer is not only liable for its own use of the Service but also vicariously liable for the use by any person or entity that accesses the Service or Network through the Customer’s account.
License to Host The Customer hereby gives and grants to Servon Solutions Europe the non-exclusive, royalty-free and worldwide right and license to host the Customer’s website and products for the whole term of the Agreement. Notwithstanding the preceding, Servon Solutions Europe is under no duty to supervise or monitor the use of the license and shall assume no liability with regards to the license.
Security The Customer agrees and undertakes to make every reasonable effort to ensure the security of its services to its own customers in order to prevent unwanted access to the Servon Solutions Europe Network. Should the Customer be aware of any security issue, it is the Customer’s obligation and responsibility to immediately notify Servon Solutions Europe .
Storage and customer data The customer is solely responsible for his data hosted on Servon Solutions Europe servers and bears the entire risk of loss even if the customer is currently using a Managed backup with Servon Solutions Europe . Servon Solutions Europe shall not bear any liability for the content of any Customer’s data or use of the Network.
Service Level Agreement (SLA) The customer is protected by Servon Solutions Europe SLA and can refer to the document entitled “Service Level Agreement” available on Servon Solutions Europe website.
PAYMENT AND BILLING
Initial and Monthly Fees Servon Solutions Europe will start providing the Services to the Customer upon receipt by Servon Solutions Europe of the payment of the initial charges agreed to by the Parties. Following the initial charges, the Services are paid prospectively each month, unless the Customer agreed to making prepayments. Payments for Services are due and payable on a monthly basis on the anniversary date of the commencement of Service. All accounts and services provided by Servon Solutions Europe are subject to the applicable taxes in the jurisdiction where the service is provided, such taxes being payable in addition to any fee charged by Servon Solutions Europe .
Additional Fees The use by the Customer of Servon Solutions Europe bandwidth, Backup Storage (whether managed or unmanaged) and Virtual Resources such as Cloud Servers, in excess of what their Contract provides, will result in additional fees. Such fees, when incurred during an on-going month of Service will be due and payable on the following billing cycle. The same timeline for payment is applicable for any hourly rate, one time fee, late fees and administrative fees that may be due to Servon Solutions Europe by the Customer. All overuse fees are available at here.
Payment Options The Customer may make payments in either of the following two ways:
a) By Credit Card: Upon the opening the Customer’s account, a credit card can be added on file. If the Customer so wishes, payments can be made automatically on the credit card every month. Payment by credit card is always made three (3) days before the due date. If the payment is declined for any reason, Servon Solutions Europe will notify the Customer by email. In such case, the Customer shall provide a new method of payment to Servon Solutions Europe no later than the due date.
b) Paypal and Wire Transfers are accepted methods of payments as well. Payment through either of these means shall be made before or on the due date.
Credit The Customer may only be eligible for a credit upon Servon Solutions Europe failure to comply with the Server-Level Agreement (“SLA”) regarding the network uptime or the hardware replacement. This credit must be requested within thirty (30) days of Servon Solutions Europe non-compliance with the SLA can only be applied to future services and is not redeemable in cash. The credit must be used within twelve (12) months, after which time the credit will be expired.
Cancellation In order for the Customer to resiliate the Agreement, notice must be given to Servon Solutions Europe billing department in writing no less than fifteen (15) days and no more than sixty (60) days before the monthly anniversary of the Agreement. Servon Solutions Europewill not issue any credits for unused services.
Collection In the event that Servon Solutions Europe determines, in its sole discretion, that an account is uncollectable, Servon Solutions Europe may mandate an outside collection agency to collect such account.
Interest Accounts receivables will bear interest from the date payment is late, at a rate of 2% per month for a total compound interest rate of 24% per year.
Failure to Pay
Servon Solutions Europe may temporarily deny service or terminate this Agreement upon the Customer’s failure to pay any charges when due. Such termination or denial will not relieve the Customer of its responsibility for the payment of all accrued charges, plus interests and any collection costs, which sums will remain payable to Servon Solutions Europe . Furthermore, all charges for the initial remaining term of the Agreement not yet due and payable shall be accelerated and become due at the time of termination of this Agreement.
Non-Refundable Payments Payments to Servon Solutions Europeare non-refundable. This includes without limitation, the one time setup fee and subsequent charges regardless of usage.
Disputes All overcharges or billing disputes must be reported to Servon Solutions Europe within 30 days of the time the disputed invoice is issued.
Disputed Credit Card or Paypal Charge Should any charge disputed to a credit card issuer or to Paypal be, in Servon Solutions Europe sole discretion, a valid charge under the provisions of the TOS and/or AUP, the Customer agrees to pay Servon Solutions Europe an “Administrative Fee” of no less than €50 and no more than €150. Any Chargebacks done during the dispute or discussions with Servon Solutions Europe will be considered a Failure to Pay and will be subject to the section entitled “Failure to Pay”.
Limitation The present section of the TOS is applicable in addition to any separate agreement describing and setting the terms of the Services in more details.
Term The Service is on a month to month basis unless otherwise agreed to by the Parties. The Service will be renewed automatically every month until Customer notifies Servon Solutions Europenot to renew or to renew on a different basis.
Cloud Server, Dedicated Server and Colocation Servon Solutions Europe undertakes to provide the Customer with Network Access, power and hardware integrity as well as any of the services listed on www.servonsolutions.com. The Customer is however responsible for the configuration, installation and any other operation related to the setup of its server. Servon Solutions Europe is available to offer support to the Customer for pre-approved softwares at its hourly rate found here.
Promotional Offers Any promotional offer that the Customer may benefit from remains contingent upon Servon Solutions Europe achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Servon Solutions Europe provides 24/7 technical support to its Customers. The Technical support is limited to Servon Solutions Europe specific area of expertise. Servon Solutions Europe does not provide technical support for the Customer’s customers. Servon Solutions Europe encourages technical support requests to be sent by e-mail at firstname.lastname@example.org.
PENALTIES FOR DEFAULT
Additional Fees and Penalties
Interruption of Service In the event that the Customer is in default of payment of any sum owed to Servon Solutions Europe for a period of seven (7) days or more, Servon Solutions Europe reserves the right to interrupt Service to Customer without further notice, until payment is made. Several notices will be sent to the customer based on the following schedule:
1) on the following day the invoice is overdue: the customer is notified by email that his account is now overdue;
2) on the third day the invoice is overdue: the customer is notified by email that his account is now 3 days overdue;
3) on the fifth day the invoice is overdue: the customer will be contacted by email and/or phoned by a billing representative to inform him that his account is overdue for more than 5 days;
4) on the seventh day the invoice is overdue and no contact from the client has been received: the billing representative will send a 24 hour suspension notice.
Following the seventh day suspension notice, Servon Solutions Europe reserves the right to interrupt Service to Customer without further notice, until payment is made. Servon Solutions Europe further reserves the right to suspend or terminate the customer account and recycle the server(s) hosting the Customer’s account which can result in the destruction of some or all of the Customer’s data. Following or together with such recycling of the server(s), Servon Solutions Europe may collect the due sum through any legal means such as but not limited to, the use of a collection agency. The Customer hereby acknowledges and agrees that any and all costs resulting or inherent to the collection process or legal proceedings (including without limitation attorney fees) will be payable to Servon Solutions Europe by the Customer in addition to the sum which is the object of the collection. If the account is suspended, administration fees will be charged for the account’s reactivation.
Risk of Loss Although Servon Solutions Europe will take every reasonable mean in order to ensure the safety and the security of its installations and Network, the Customer remains solely responsible for the safety and security of its data and services and bares all the risk of loss of data notwithstanding whether or not the Customer has subscribed to Servon Solutions Europe “Managed Backup Plan.” The Customer hereby agrees to exonerate and hold Servon Solutions Europe harmless for such loss of data. Under no circumstances does Servon Solutions Europeoffer the Customer any guarantee or warranty. Servon Solutions Europe hereby specifically notifies the Customer that all its obligations towards the Customer are obligations of means, thereby explicitly denying and disclaiming any obligation of result or obligation of warranty.
Force Majeure Without limiting the extent of the limitations of liability already stated herein, Servon Solutions Europehereby explicitly makes known to the Customer that Servon Solutions Europe does not undertake to remedy, indemnify or repair any injury or damage resulting from Force Majeure.
The Customer acknowledges that the Service provided is of such a nature that Service can be interrupted for many reasons other than the negligence of Servon Solutions Europe and that damages resulting from any interruption of service are difficult to ascertain. Therefore, the Customer agrees that Servon Solutions Europe shall not be liable for any damages arising from such interruptions. The Customer further acknowledges that Servon Solutions Europe liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the Customer for services during the period damages occurred. In no event shall Servon Solutions Europe be liable for any special or consequential damages, loss or injury.
Disclaimer of Warranty
Servon Solutions Europe shall not be liable for and Customer agrees and undertakes to hold Servon Solutions Europe harmless for any damages the Customer’s business may suffer. Servon Solutions Europe does not make any implied or explicit warranties for any parts of its services. Servon Solutions Europe hereby denies and officially disclaims any implied or explicit warranty such as but not limited to: warranty against the loss of data, warranty of merchantability or warranty of specific purpose, etc. This disclaimer includes but is not limited to the loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Servon Solutions Europe .
Content of Customer’s Date Servon Solutions Europe shall under no circumstances be liable for any of its Customer’s content hosted on its servers and Network, such content’s legality and morality being the sole responsibility of the Customer.
IP Address Ownership Any grant of an Internet Protocol Address (“IP address”) to the Customer by Servon Solutions Europe shall be considered as a limited license of use and shall in no way be considered an assignment of right of such IP address. The Customer’s use of the IP address is subject to any condition of use that Servon Solutions Europe may impose, in its sole discretion, on such IP address. Servon Solutions Europe shall maintain ownership and control of all Internet Protocol numbers and addresses that may be granted to the Customer by Servon Solutions Europe . Servon Solutions Europe reserves the right to change or remove from the Customer any and all such Internet Protocol numbers and addresses, for whatever reason, in its sole and absolute discretion. Servon Solutions Europe allocation of IP addresses is limited by ARIN’s policies. Servon Solutions Europe will periodically monitor and review IP address usage, and any use of the IP address(es) where name-based hosting could be used instead will lead to immediate revocation of the authorization to use said IP address(es).
System and Network Security
Users are prohibited from breaching or attempting to breach the security of the Network. Breach of any of Servon Solutions Europe systems or the Network security may result in civil legal actions and criminal charges. Servon Solutions Europewill investigate occurrences, which may involve such breaches and may involve, and cooperate with law enforcement authorities in prosecuting Customers or any other user(s) (“User”) who is/are involved in such breaches.
These breaches include, namely and without limitation, the following:
(a) Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access;
(b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
(c) Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”;
(d) Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
(e) Taking any action in order to obtain services to which such User is not entitled.
No Duty to Monitor
Notwithstanding any provision of the foregoing, Servon Solutions Europe is under no duty to monitor any Customer or user’s activities to determine if a breach of the AUP or of any of the provisions herein has occurred, nor does Servon Solutions Europeassume any responsibility through the AUP or any of the provisions herein to monitor or police Internet-related activities.
Any User or Customer, which Servon Solutions Europedetermines to have breached any element of the AUP or of the provisions herein, shall receive a notice by e-mail warning them of the breach. Upon said notice, the service may be temporarily suspended, at Servon Solutions Europe sole and absolute discretion, pending a written declaration from the Customer or the User, to refrain from committing any further breach.
Service may immediately be suspended, at Servon Solutions Europe discretion, without notice and/or terminated upon the User or Customer committing a second breach. Servon Solutions Europe has sole and absolute discretion to determine if such a breach occurred.
Suspension of Service and Deactivation of Account Servon Solutions Europe reserves the right to suspend Network access to any Customer if in the judgment of the Servon Solutions Europe Network administrators, the Customer’s server is the source or target of the breach of any of the terms of the AUP or for any other reason which Servon Solutions Europemay determine. If inappropriate activity is detected, all services of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted and alerted regarding the activity. The customer will not be credited or refunded for the time the Customer’s machines were suspended or for any damages suffered by Customer for such suspension.
Servon Solutions Europe wishes to emphasize that in agreeing to the AUP and TOS, the Customer will hold Servon Solutions Europe harmless for any claim or law-suit brought against Servon Solutions Europe resulting from any violation of the AUP or TOS by the Customer or the Customer’s client(s), affiliates, successors, mandatary, etc. As such, the Customer agrees and undertakes to indemnify Servon Solutions Europe in an amount equal to any damages awarded against Servon Solutions Europe , plus all costs and attorney’s fees.
VICARIOUS LIABILITY FOR THIRD PARTIES
Third Parties All Sub-Networks, resellers and servers of Servon Solutions Europe must adhere to the present TOS and AUP. Failure to follow any term or condition will be grounds for immediate resiliation. The Customer is vicariously liable for the actions of its clients whom are expected to act according to the TOS.
Input, Views and Opinions
Servon Solutions Europe does not endorse any input posted to the Network by anyone other than Servon Solutions Europe itself. The views, opinions and comments of any one other than Servon Solutions Europe should in no way be construed as coming from Servon Solutions Europe and Servon Solutions Europe shall be in no way responsible for any such input unless it is posted to the Network by Servon Solutions Europe itself. Servon Solutions Europe is not responsible for the content of any other websites linked to the Network; links are provided as Internet navigation tools only. Servon Solutions Europe disclaims any responsibility for any inappropriate use of its Network by others and shall in no way be held liable for the conduct of any other person.
DISCLOSURE TO LAW ENFORCEMENT
The AUP specifically prohibits the use of our service for illegal activities. Therefore, the Customer agrees and consents that Servon Solutions Europe may disclose any and all Customer information, including but not limited to, assigned IP numbers, account history, account use, etc. to any Dutch law enforcement agent/agency or police body delivering Servon Solutions Europe with a court order, search warrant or other legally enforceable document forcing Servon Solutions Europe to disclose such information without further consent from or notification to the Customer. In addition, following the delivery of such a legally enforceable document from a law enforcement agent/agency, Servon Solutions Europe shall have the right, in its sole discretion, to terminate all service set forth in this Agreement without prior notice to the Customer.
As our Customers are ultimately responsible for the actions of their clients over the Network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
Severability It is hereby explicitly agreed by the Parties that the Agreement and the TOS shall not be declared invalid as a whole as a result of the invalidity of any one or more clauses of the Agreement and TOS. If any term or other provision of this Agreement or of the TOS is determined to be invalid, illegal or incapable of being enforced by any rule or law, or public policy, all other conditions and provisions of this Agreement shall nevertheless remain in full force and shall be construed consistent with the laws of the Netherlands.
Failure to Act Servon Solutions Europe failure to enforce its rights and penalties in the event of a breach or default, for whatever reason, shall not be construed as a waiver of its right to do so at any time.